image description

STOP SATISFYING

YOUR CUSTOMERS It’s Not Working

Only 13% of fully satisfied customers
become loyal to your brand.

SATISFACTION DOES NOT LEAD TO LOYALTY Here's the difference.
Satisfaction vs. Loyalty Rudy Vidal Discusses Satisfaction vs. Loyalty

CUSTOMER LOYALTY IS EARNED.

HERE’S HOW WE CAN HELP.

  • • Manage customer experience to create loyalty
  • • Helps you identify customer values
  • • Measure bottom line benefits from loyalty
Testimonials

Our Services

Our Services

Our proven approach has helped
many organizations around the world

Growth Consulting

Assessments, Strategy, Implementations

We achieve your objectives through:

  • Assessments
  • Planning
  • Project management
  • Implementations

“Rudy has helped me become a better leader through a change in my approach that includes a clearer vision and a better way to develop our current management to become better leaders. His coaching skills have improved my management team is at least 3X more efficient.”

Justin Andersen, COO Audio Enhancments Inc

Executive Coaching

For Teams & Individuals

Many companies do not maintain a Chief Customer Officer or similar position responsible for the Corporate Customer Strategy.

Rudy Vidal personally advises Sr. Management in leading their companies towards the bottom line benefits of customer centricity and customer loyalty.
Rudy Vidal is the Strategic Advisor to the Chief Customer Officer Council.

“Rudy has been a trusted advisor for several years. He is genius at cutting to the heart of the problem. His coaching has propelled me into great opportunities that benefit me personally and my organizations. I have found his straighforward, candid advice applicable in both the non-profit and corporate world.”

Donna Milakovic, Executive Director of Govt-Affairs Profire Energy Inc

Training & Workshops

Tools that make it sustainable

Our seminars and workshops inspire & empower people to engage in their personal development and the improvement of your company. We can certify your staff, contact centers and leadership in the XCL methodology. The certification lets your clients know “The Customer” is at the core of your organization.

“Rudy is the best I’ve heard on Customer Loyalty. He is engaging, motivating and inspires the mind. If you want results, Vidal Consulting is your team.”

Jeff Rust, President Corporate Alliance

Speaking

Inspire your organization

Our speaking engagements inspire audiences to take action.

We work with you to ensure the message reinforces your priorities.

“Dynamic speaker! Rudy moved our entire sales force to a new level of customer understanding.”

Jim King, VP Panasonic Toughbook

PAUL JARMAN
  • CEO
  • inContact

“As Chief Customer Officer, Rudy brought focus, process and results”

Recent Publications

image description
Scaling Your Business To Balance Your Life Featured in: Huffington Post

When you’re building your business, you may have to do almost everything yourself. But getting your business off the ground…

read more
image description
Four Phases To Help Grow Your Business Featured in: Huffington Post

We can think of businesses as going through four phases. As we progress, our focus evolves from managing the present to…

read more
image description
Technology Cannot Overcome Poor Business Practices Featured in: Travel & Hospitality CIO Outlook

When you’re building your business, you may have to do almost everything yourself. But getting your business off the ground…

read more
image description
5 Ways to Make Growth Less Painful Featured in: Huffington Post

When you’re building your business, you may have to do almost everything yourself. But getting your business off the ground..

read more