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STOP SATISFYING

YOUR CUSTOMERS It’s Not Working

Only 13% of fully satisfied customers
become loyal to your brand.

SATISFACTION DOES NOT LEAD TO LOYALTY Here's the difference.
Satisfaction vs. Loyalty Rudy Vidal Discusses Satisfaction vs. Loyalty

CUSTOMER LOYALTY IS EARNED.

HERE’S HOW WE CAN HELP.

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  • • Manage customer experience to create loyalty
  • • Helps you identify customer values
  • • Measure bottom line benefits from loyalty
Testimonials

Our Services

Our proven approach has helped many organizations around the world:

• Better understand their customers.
• Align the organization to the customer values.
• Create sustainable customer-centric cultures.

The Benefit:

• Improve short-term profitability
• Increased customer lifetime value
• Faster revenue cycles
• Lower operational costs
• Customers rave about your brand

 

PAUL JARMAN
  • CEO
  • inContact

“As Chief Customer Officer, Rudy brought focus, process and results”

Recent Publications

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Scaling Your Business To Balance Your Life Featured in: Huffington Post

When you’re building your business, you may have to do almost everything yourself. But getting your business off the ground…

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Four Phases To Help Grow Your Business Featured in: Huffington Post

We can think of businesses as going through four phases. As we progress, our focus evolves from managing the present to…

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Technology Cannot Overcome Poor Business Practices Featured in: Travel & Hospitality CIO Outlook

When you’re building your business, you may have to do almost everything yourself. But getting your business off the ground…

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5 Ways to Make Growth Less Painful Featured in: Huffington Post

When you’re building your business, you may have to do almost everything yourself. But getting your business off the ground..

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