Thanks for the support.
I’d like to thank all my friends, gurus and supporters for not giving up on this blog idea. Thanks to all of you the blog is back with renewed energy and commitment to adding value to our customers, because its good for business and its the right thing to do.
The mission of the blog is to create discussion and awareness on the topic of Customer Satisfaction as a vehicle to creating loyalty and a WIN WIN relationships between customers and companies, citizens and governments, people and people.
We are choosing to ignore what we inherently feel to be true; that at the end of the day we are all customers to one another, that we are inextricably tied to eachother, depending one on the other for our general, social and economic well being.
It is possible, in fact, expected by our customers, that we do the right thing socially, environmentally and fiscally. Anything less is no longer accepted.
It is unnatural to think that the company and its customers are separate and distinct. Everyone depends and is attached to everyone else.
I am confident, business and government can remember that we are all here to build, to create value for the common good.
1 comment
Your vision is extremely timely, in my opinion. It can cover all segments of business whether it is manufacturing or service, consumer or B2B. The nugget I can take that was not anticipated is the viewpoint that we are all connected; we’re employees, customers, employers, service providers – of some capacity at one time or another. This enables us to ALL empathize with the great experience possible, and what it means to us personally as well as to our society. Thank you! I will be visiting often…