Comments on: Keep it simple: Get me to the right agent, right now ! http://rudyvidal.net/2008/01/keep-it-simple-get-me-to-the-right-agent-right-now/ Growing business through systematic focus on customer values. Sat, 25 Jun 2011 06:04:07 +0000 hourly 1 http://wordpress.org/?v=3.2.1 By: RudyV. http://rudyvidal.net/2008/01/keep-it-simple-get-me-to-the-right-agent-right-now/comment-page-1/#comment-30 RudyV. Wed, 26 Mar 2008 15:03:00 +0000 http://willtheybuyagain.wordpress.com/?p=87#comment-30 Cesar, Thank you for your comment. XCS is a pragmatic methodology of empowerment for cultures to achieve customer loyalty. Right now, this is the only place I know that covers this type of topic. If, you are looking for call center management information, I suggest "the call center school", Ms. Dru Phelps (dru.phelps@ucn.net) - a true thought leader in call center management. Hope this helps. Cesar,
Thank you for your comment. XCS is a pragmatic methodology of empowerment for cultures to achieve customer loyalty. Right now, this is the only place I know that covers this type of topic.
If, you are looking for call center management information, I suggest “the call center school”, Ms. Dru Phelps (dru.phelps@ucn.net) – a true thought leader in call center management. Hope this helps.

]]> By: Cesar http://rudyvidal.net/2008/01/keep-it-simple-get-me-to-the-right-agent-right-now/comment-page-1/#comment-29 Cesar Tue, 25 Mar 2008 16:13:40 +0000 http://willtheybuyagain.wordpress.com/?p=87#comment-29 I really liked the article and how the information is written. where can i find more info on this topic? Thanks I really liked the article and how the information is written.
where can i find more info on this topic?

Thanks

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