Comments on: Customer Satisfaction is about Tenacity http://rudyvidal.net/2008/02/customer-satisfaction-is-about-tenacity/ Growing business through systematic focus on customer values. Sat, 25 Jun 2011 06:04:07 +0000 hourly 1 http://wordpress.org/?v=3.3.2 By: Schepp http://rudyvidal.net/2008/02/customer-satisfaction-is-about-tenacity/comment-page-1/#comment-31 Schepp Sun, 02 Mar 2008 18:08:00 +0000 http://willtheybuyagain.wordpress.com/?p=98#comment-31 Yes, it all goes back to having the Right People in the Right Seats at the Right Time. I'm not sure why companies don't have departments that research crazy issues like such and build standard processes based on their findings. It sounds like the people that handled this case the first time around would have given the right answer if they had the proper support tools to handle such a call. Yes, it all goes back to having the Right People in the Right Seats at the Right Time. I’m not sure why companies don’t have departments that research crazy issues like such and build standard processes based on their findings. It sounds like the people that handled this case the first time around would have given the right answer if they had the proper support tools to handle such a call.

]]> By: Colleen http://rudyvidal.net/2008/02/customer-satisfaction-is-about-tenacity/comment-page-1/#comment-32 Colleen Mon, 04 Feb 2008 06:38:21 +0000 http://willtheybuyagain.wordpress.com/?p=98#comment-32 As leaders, it is imperative that our team has the vision, motivation and accountability of our Mission. Seeing our customers through resolution, in my opinion, should always be a fail-safe uncompromising value that is part of the culture in the organization. Tenacity must be a non-negotiable! Great example, I enjoyed it .. ! As leaders, it is imperative that our team has the vision, motivation and accountability of our Mission. Seeing our customers through resolution, in my opinion, should always be a fail-safe uncompromising value that is part of the culture in the organization. Tenacity must be a non-negotiable!

Great example, I enjoyed it .. !

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