Comments on: Wearing Good Customer Service Like a Uniform. http://rudyvidal.net/2009/03/wearing-good-customer-service-like-a-uniform/ Growing business through systematic focus on customer values. Mon, 19 Jul 2010 21:12:30 +0000 hourly 1 http://wordpress.org/?v=3.0.1 By: Scasse http://rudyvidal.net/2009/03/wearing-good-customer-service-like-a-uniform/comment-page-1/#comment-97 Scasse Tue, 14 Oct 2008 09:31:54 +0000 http://willtheybuyagain.wordpress.com/?p=214#comment-97 ????????? ???????? ? ???? ????????? ?????? willtheybuyagain.wordpress.com ????????? ????????? ?? ??? ????) ????? ?????????... ????????? ???????? ? ???? ????????? ?????? willtheybuyagain.wordpress.com ????????? ????????? ?? ??? ????) ????? ?????????…

]]> By: Rudy Vidal http://rudyvidal.net/2009/03/wearing-good-customer-service-like-a-uniform/comment-page-1/#comment-96 Rudy Vidal Tue, 19 Aug 2008 06:21:50 +0000 http://willtheybuyagain.wordpress.com/?p=214#comment-96 DeAnn, thanks for the comment. Somehow when I'm in Harmon's I don't think so much about proces ($20/lbs for Parma ham ! well worth it !) RudyV DeAnn,
thanks for the comment. Somehow when I’m in Harmon’s I don’t think so much about proces ($20/lbs for Parma ham ! well worth it !)

RudyV

]]> By: DeAnn http://rudyvidal.net/2009/03/wearing-good-customer-service-like-a-uniform/comment-page-1/#comment-95 DeAnn Wed, 13 Aug 2008 22:40:18 +0000 http://willtheybuyagain.wordpress.com/?p=214#comment-95 Love, love, love this post. I've lived in Utah all my life with a Harmon's close by. I have taken notice in that last couple of years how they have reinvented themselves. They have made shopping there interesting (great products) and shown that an attitude of serving and caring can make them as competitive as those whose aim is nothing but low prices with limited variety. Love, love, love this post. I’ve lived in Utah all my life with a Harmon’s close by. I have taken notice in that last couple of years how they have reinvented themselves. They have made shopping there interesting (great products) and shown that an attitude of serving and caring can make them as competitive as those whose aim is nothing but low prices with limited variety.

]]> By: Rudy Vidal http://rudyvidal.net/2009/03/wearing-good-customer-service-like-a-uniform/comment-page-1/#comment-94 Rudy Vidal Thu, 31 Jul 2008 23:36:11 +0000 http://willtheybuyagain.wordpress.com/?p=214#comment-94 Esteban, Thanks for your comment. I don't think each individual person was thinking about loyalty, however, I believe management was. In order to budget the funds and the lost productivity, the ROI included Satisfaction, repeat sales and loyalty. Our problem as management is that we are not willing to talk about loyalty because we believe it is a short term expense for a long term, unquantifyable benefit. Therefore, we often don't do what we know to be right. But we need to think more about Loyalty and Satisfaction from a management point of view and look to achieve it. As you often say, through actions that concentrate on Experience ! Thanks, as always for your insights. Rudy V Esteban,
Thanks for your comment.
I don’t think each individual person was thinking about loyalty, however, I believe management was. In order to budget the funds and the lost productivity, the ROI included Satisfaction, repeat sales and loyalty. Our problem as management is that we are not willing to talk about loyalty because we believe it is a short term expense for a long term, unquantifyable benefit. Therefore, we often don’t do what we know to be right. But we need to think more about Loyalty and Satisfaction from a management point of view and look to achieve it. As you often say, through actions that concentrate on Experience !

Thanks, as always for your insights.

Rudy V

]]> By: Esteban Kolsky http://rudyvidal.net/2009/03/wearing-good-customer-service-like-a-uniform/comment-page-1/#comment-91 Esteban Kolsky Tue, 29 Jul 2008 16:36:46 +0000 http://willtheybuyagain.wordpress.com/?p=214#comment-91 Hmmmm.... i wish i had a harmon's nearby as well! Rudy, great post... thanks for sharing. and, btw, i think it dovetails into my recent entry (which is what brought me to your blog actually) of building excellent experiences... do you think that any of those people you met there were thinking of satisfaction or loyalty? or merely trying to create a unique, superb experience for you? thanks for sharing and for stopping by our blog today. i like yours a lot, added it to me reader. Hmmmm…. i wish i had a harmon’s nearby as well!

Rudy, great post… thanks for sharing. and, btw, i think it dovetails into my recent entry (which is what brought me to your blog actually) of building excellent experiences…

do you think that any of those people you met there were thinking of satisfaction or loyalty? or merely trying to create a unique, superb experience for you?

thanks for sharing and for stopping by our blog today. i like yours a lot, added it to me reader.

]]> By: Rudy Vidal http://rudyvidal.net/2009/03/wearing-good-customer-service-like-a-uniform/comment-page-1/#comment-93 Rudy Vidal Sun, 27 Jul 2008 02:53:48 +0000 http://willtheybuyagain.wordpress.com/?p=214#comment-93 Penny, thanks for your comment and your support. Yes, the sizzle brings you to the steak. Hungry now. R Penny,
thanks for your comment and your support.
Yes, the sizzle brings you to the steak.
Hungry now.
R

]]> By: pennygould http://rudyvidal.net/2009/03/wearing-good-customer-service-like-a-uniform/comment-page-1/#comment-92 pennygould Sat, 26 Jul 2008 19:11:36 +0000 http://willtheybuyagain.wordpress.com/?p=214#comment-92 Hi Rudy, thanks for visiting my blog, and I enjoyed yours too! Now I want to go to Harmon just to have a great salad and baguette!!! These folks have figured out that if you treat your customers as friends, they will (coincidentally) buy stuff from you!!! Sell the sizzle, not the steak! I'll add you to my blogroll! Penny Hi Rudy, thanks for visiting my blog, and I enjoyed yours too! Now I want to go to Harmon just to have a great salad and baguette!!! These folks have figured out that if you treat your customers as friends, they will (coincidentally) buy stuff from you!!! Sell the sizzle, not the steak! I’ll add you to my blogroll!
Penny

]]> By: Pete http://rudyvidal.net/2009/03/wearing-good-customer-service-like-a-uniform/comment-page-1/#comment-90 Pete Sun, 20 Jul 2008 08:14:37 +0000 http://willtheybuyagain.wordpress.com/?p=214#comment-90 Good to read about a company that's doing it right! If you have a minute, please check out my similar blog here: http://inferiorcustomerservice.blogspot.com/ Good to read about a company that’s doing it right! If you have a minute, please check out my similar blog here: http://inferiorcustomerservice.blogspot.com/

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