Comments on: Do Onto Others . . . http://rudyvidal.net/2009/04/do-unto-others/ Growing business through systematic focus on customer values. Sat, 25 Jun 2011 06:04:07 +0000 hourly 1 http://wordpress.org/?v=3.2.1 By: Rudy Vidal http://rudyvidal.net/2009/04/do-unto-others/comment-page-1/#comment-108 Rudy Vidal Thu, 20 Nov 2008 05:22:53 +0000 http://willtheybuyagain.wordpress.com/?p=257#comment-108 Robert, thank you for your comment. We are human after all and we need nurturing when we forget the power and conviction of our beliefs. You, I and so many others share a conviction that customer service service is a good thing not necessarily because it is good for business, but because it is good for human beings. As long as we remember that, we feel strong to continue on our journey even if our customers do not seem to respond right away or at the time we expect. Let us remember, business is not about money, is is mostly about people, our employees, our neighbors near and distant. Robert, your students are fortunate to have you as their teacher. I should have been so lucky. Thanks again for your on-going support of this discussion. RudyV Robert,
thank you for your comment. We are human after all and we need nurturing when we forget the power and conviction of our beliefs. You, I and so many others share a conviction that customer service service is a good thing not necessarily because it is good for business, but because it is good for human beings. As long as we remember that, we feel strong to continue on our journey even if our customers do not seem to respond right away or at the time we expect.
Let us remember, business is not about money, is is mostly about people, our employees, our neighbors near and distant.

Robert, your students are fortunate to have you as their teacher. I should have been so lucky.

Thanks again for your on-going support of this discussion.
RudyV

]]> By: Robert Braathe http://rudyvidal.net/2009/04/do-unto-others/comment-page-1/#comment-107 Robert Braathe Sun, 16 Nov 2008 00:26:58 +0000 http://willtheybuyagain.wordpress.com/?p=257#comment-107 Rudy, The point that resonated with me most was "Those of us whose willingness to provide XCS is dependent on whether or not we are receiving it." Recently, I told my students how I've been reinvigorated with an undying willingness to provide XCS. This had escaped me for a long time because it "was dependent on whether or not we are receiving it." Often, the principles I were brought up on early in my career (Make eye contact and smile, greet everyone within 10 feet) weren't reciprocated, and it resulted in me shutting down in many situations. I realized the error of my ways before it came back to haunt me, and now I feel much more confident in my abilities and my service record continues to show it. Rudy,

The point that resonated with me most was “Those of us whose willingness to provide XCS is dependent on whether or not we are receiving it.”

Recently, I told my students how I’ve been reinvigorated with an undying willingness to provide XCS. This had escaped me for a long time because it “was dependent on whether or not we are receiving it.” Often, the principles I were brought up on early in my career (Make eye contact and smile, greet everyone within 10 feet) weren’t reciprocated, and it resulted in me shutting down in many situations.

I realized the error of my ways before it came back to haunt me, and now I feel much more confident in my abilities and my service record continues to show it.

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