http://rudyvidal.net/2009/09/contact-center-culture-shifts-part-1/ Aligning the Business to Your Purpose and Your Customers Sat, 05 Dec 2009 20:02:03 +0000 http://wordpress.org/?v=2.9.2 hourly 1 http://rudyvidal.net/2009/09/contact-center-culture-shifts-part-1/comment-page-1/#comment-206 10 Considerations for Successful Culture Shifts-Contact Ctrs #2 & 3 « Extreme Customer Satisfaction Sat, 12 Sep 2009 22:55:07 +0000 http://rudyvidal.net/?p=1047#comment-206 [...] interesting to note that the three cultural components in fig.1 are all under control of management.  In spite of this, the culture is often seen as an [...] [...] interesting to note that the three cultural components in fig.1 are all under control of management.  In spite of this, the culture is often seen as an [...]

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