I’d rather pay more, take longer and get tired, wouldn’t you?
Brilliant !
Here is a good example of the overwhelmingly powerful effect of experiences in creating customer behavior and loyalty.
The new product is clearly less effective than the alternative, yet customers prefer it 66% after the addition of the experiential component.
Suggestion: Reduce your costs by dropping features and re-invest in adding experience. The results are evident.
take a look:
Thank you Volkswagen for the vision to undertake this project.
Rudy Vidal
Committed to XCL
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