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	<title>Vidal Consulting Group LLC &#187; Blogroll</title>
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	<description>Growing business through systematic focus on customer values.</description>
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		<title>Master of Experience and Differentiation</title>
		<link>http://rudyvidal.net/2009/09/master-of-experience-and-differentiation/</link>
		<comments>http://rudyvidal.net/2009/09/master-of-experience-and-differentiation/#comments</comments>
		<pubDate>Wed, 30 Sep 2009 22:17:39 +0000</pubDate>
		<dc:creator>Rudy Vidal</dc:creator>
				<category><![CDATA[Big Idea]]></category>
		<category><![CDATA[Blogroll]]></category>
		<category><![CDATA[business]]></category>
		<category><![CDATA[Contact Center Management]]></category>
		<category><![CDATA[Corporate Culture]]></category>
		<category><![CDATA[culture management]]></category>
		<category><![CDATA[Customer Sat - Philosophy]]></category>
		<category><![CDATA[customer satisfaction]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[In Action]]></category>
		<category><![CDATA[inContact]]></category>
		<category><![CDATA[managing XCS]]></category>
		<category><![CDATA[xcs]]></category>
		<category><![CDATA[customer experience]]></category>
		<category><![CDATA[customer focus]]></category>
		<category><![CDATA[customer loyalty]]></category>
		<category><![CDATA[do your part]]></category>
		<category><![CDATA[extreme customer loyalty]]></category>
		<category><![CDATA[extreme customer satisfaction]]></category>
		<category><![CDATA[Johnny the bagger]]></category>
		<category><![CDATA[making a difference]]></category>
		<category><![CDATA[xcl]]></category>
		<category><![CDATA[xtreme customer loyalty]]></category>
		<category><![CDATA[Xtreme customer satisfaction]]></category>

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		<description><![CDATA[Friends, Some of you may remember this posting from over a year ago. As the need to differentiate becomes more and more critical, I thought I would have Johnny remind us how its done. This is a perfect example of the importance of the experience and the value of differentiation. Enjoy. Click for Johnny&#8217;s Video [...]]]></description>
			<content:encoded><![CDATA[<p><a rel=\"attachment wp-att-301\" href="http://rudyvidal.net/wp-content/plugins/wordpress-feed-statistics/feed-statistics.php?url=aHR0cDovL3J1ZHl2aWRhbC5uZXQvMjAwOC8wNC9oYXZlLXdlLXdoYXQtaXQtdGFrZXMtdG8tYmUtbGlrZS1qb2hubnkvam9obm55LXRoZS1iYWdnZXIv"><img class="size-medium wp-image-301 alignnone" title="johnny-the-bagger" src="http://rudyvidal.net/wp-content/uploads/2008/11/johnny-the-bagger-300x185.jpg" alt="johnny-the-bagger" width="300" height="185" /></a></p>
<p><a rel=\"attachment wp-att-301\" href="http://rudyvidal.net/wp-content/plugins/wordpress-feed-statistics/feed-statistics.php?url=aHR0cDovL3J1ZHl2aWRhbC5uZXQvMjAwOC8wNC9oYXZlLXdlLXdoYXQtaXQtdGFrZXMtdG8tYmUtbGlrZS1qb2hubnkvam9obm55LXRoZS1iYWdnZXIv"></a>Friends,</p>
<p>Some of you may remember this posting from over a year ago.</p>
<p>As the need to differentiate becomes more and more critical, I thought I would have Johnny remind us<br />
how its done.</p>
<p>This is a perfect example of the importance of the experience and the value of differentiation.</p>
<p>Enjoy.</p>
<h2 style="font-size: 1.5em;"><strong><a href="http://rudyvidal.net/wp-content/plugins/wordpress-feed-statistics/feed-statistics.php?url=aHR0cDovL3d3dy5zaW1wbGV0cnV0aHMuY29tL3NpbXBsZXRydXRocy9hLmFzcHg/YWY9MjE5JmFtcDttbz1zdHNy" target=\"_blank\">Click for Johnny&#8217;s Video</a></strong></h2>
<p>Thank you.</p>
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