Blog Category

Contact Center Management

Nothing will change until something changes.

By: Rudy Vidal |

One of the most common hurdles in trying to improve the customer experience, is that we view the customer’s situation through our own internal filters,…

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Master of Experience and Differentiation

By: Rudy Vidal |

Friends, Some of you may remember this posting from over a year ago. As the need to differentiate becomes more and more critical, I thought…

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Some Lessons Learned

By: Rudy Vidal |

At the recent inaugural meeting of the Chief Officer Council held at Oracle Headquarters and hosted by Jeb Dasteel/CCO of Oracle, I was invited by…

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