We help companies achieve extraordinary growth and brand differentiation through a systematic focus on the customer.
By aligning organizations with their customers’ values through proactive management of policy, process, delivery mechanism and culture.
Because we believe businesses exists to serve people and that profit is a measure of the value we add to their lives.
The results are:
Our consulting services provide assessments of strengths and weaknesses in your company’s ability to harness the inherent power of customer relationships. The assessment is followed by a comprehensive action plan for strategic improvements matched to corporate goals and expected ROIs. We often assist in the creation of the customer strategy.
Our seminars and workshops empower people with understanding, hands-on experience and tools to LEAD and DELIVER customers loyalty. The workshops are customized to emphasize particular needs and levels of the organization. Most popular Management Workshop: “Manage, Measure and Maintain Customer Loyalty”
Many companies do not maintain a Chief Customer Officer or similar position responsible for the Corporate Customer Strategy. Rudy Vidal personally advises CEOs, and executives in leading their companies towards customer centricity, customer loyalty and increased profits.
Our speaking engagements inspire people to take action. Action that creates immediate results for the business and the culture. The power of focused, engaging stories, along with appropriate follow-up, has proven a powerful catalyst.
Rudy Vidal is known for his unyielding passion for customer centricity.
He is an accomplished speaker, author, and consultant with more than 20 years experience tapping into the inherent power of customer relationships to drive loyalty—and profits.
Rudy’s passion for the customer was awakened during his studies of Konosuke Matshushita, founder of the well known brands Panasonic and National. Konusuke Matsushita believed businesses and industrialists have a duty to improve the human condition, and that profit is the measure of the value the corporation offers society. Since then, Rudy has focused his career on creating a holistic, hands-on understanding of the mechanisms that create Profitable Loyalty in our business environments.
Rudy has held numerous executive roles within the Matsushita family of companies culminating in Director of Extreme Customer Satisfaction. Most recently, Rudy was the Chief Customer Officer of inContact, an emerging growth company.
In his role as consultant, he has helped Fortune 500, emerging growth, non-profits and the education sector increase profitability, and improve operational efficiencies through increased focus on the customer. Rudy’s projects always provides hard, quantifiable ROI, and rely on policy, process and delivery model leadership to drive results.
“Over 450 members of management attended Rudy’s workshops - still a prerequisite. He turned an idea into a culture.”
- Bob Greenberg, Panasonic
"Rudy is one of the best I've heard on Customer Loyalty, he is engaging, motivating and inspires the mind. If you want results, Rudy is your man."
- Jeff Rust, Corporate Alliance
"Rudy's presentation of XCL was excellent! Our team found it a worthwhile, practical and useful customer service philosophy we can use everyday. Thank you Rudy, for bringing retailers into the 21st century with customer service!"
- Leslie Noffsinger, Williams-Sonoma
"Now we have a Customer Centric Purpose and a plan to follow - Rudy made it possible."
- Colleen Brady, MetroPacific Bank
"Rudy continues to make things happen. He has certainly made a difference in my company and our mission of providing excellent customer support services."
- Jill Blankenship, Frontline Call Centers
"Dynamic speaker! Rudy moved our entire sales force to a new level of customer understanding."
- Jim King, Panasonic Toughbook
“Rudy’s approach to customer centricity is easy for the entire company to understand and take uniﬁed action. Made all the difference.”
- Jonas Tanenbaum, Samsung
“The Vidal Consulting Team has helped us develop a different approach to problem solving that has a greater focus on the customer experience allowing us to maintain a more cohesive customer centric culture. We are grateful for their help.”
- Scott Honer, Ingram Micro Inc.
Sr Manager of North America Financial Services
For speaking requests, or further information please use the form below: