Blog Category

culture management

Why does your brand get up in the morning?

By: Rudy Vidal |

In today’s commoditized markets customer loyalty is the result of consistency in customer experiences across an entire organization, from shipping and receiving to accounts payable….

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Great employees are no match for bad process

By: Rudy Vidal |

  Looking through last years notes I was reminded of a meeting with a large multinational consumer services company, where management was rightly proud of…

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Don’t Blame It On the Culture

By: Rudy Vidal |

Whether you like it or not, your organization has a culture. Whether you’ve designed it or it just happened, the current culture has been perfectly…

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