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By: Rudy Vidal | Mar 25, 2015
In today’s commoditized markets customer loyalty is the result of consistency in customer experiences across an entire organization, from shipping and receiving to accounts payable….
By: Rudy Vidal | Mar 18, 2014
Looking through last years notes I was reminded of a meeting with a large multinational consumer services company, where management was rightly proud of…
By: Rudy Vidal | Dec 14, 2013
Whether you like it or not, your organization has a culture. Whether you’ve designed it or it just happened, the current culture has been perfectly…