Blog Category

Customer Experience

Extreme Customer Service and Sales – Perfect together?

By: Rudy Vidal |

Are Extreme Customer Service (XCS) and sustainable increases in sales mutually exclusive? I have had this discussion too many times to count. But, it doesn’t get…

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Should We Come Clean or Look the Other Way?

By: Rudy Vidal |

If you discover problems in execution that affect your customers, do you keep them to yourself? Or do you come clean to your customers? My…

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Why do we ignore what we know to be true?

By: Rudy Vidal |

Have you ever heard the saying – “the customer is always right”?  Of course, we all have. Did you know that it’s at least 5…

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