Lessons

In November of 2009, during a meeting of the Chief Officer Council, a few CCOs were asked by 50lessons.com to tell a stories of some lessons learned in customer service and the role of the CCO. Some of these stories were published by Harvard Business Press in a book entitled Lessons Learned- “Straight Talk from the World’s Top Business Leaders – Making Customers Matter.”

I recommend the “Lessons Learned” series because the short stories share real-world experience and food for thought from seasoned business executives.  A meaningful and easy read.

For this reason I thought it might also be interesting to post the stories stories I told in that session.

Rudy Vidal
Committed to XCL