Customer Loyalty and the resultant profits are never an accident. We create Customers for Life through the purposeful management of intentions, policies, processes and delivery mechanisms.
In doing so, we build customer centric organizations that accelerate revenue cycles, improve SG&A efficiencies, increase repurchase rates and maximize the lifetime value of customers.
Our consulting services provide assessments of strengths and weaknesses in your company’s ability to harness the inherent power of customer relationships. The assessment is followed by a comprehensive action plan for strategic improvements matched to corporate goals and expected ROIs. We often assist in the creation of the customer strategy.
Training & Workshops:
Our seminars and workshops empower people with understanding, hands-on experience and tools to LEAD and DELIVER customers loyalty. The workshops are customized to emphasize particular needs and levels of the organization.
Most popular Management Workshop: “Manage, Measure and Maintain Customer Loyalty”
Group and Individual Coaching:
Many companies do not maintain a Chief Customer Officer or similar position responsible for the Corporate Customer Strategy. Rudy Vidal personally advises CEOs, and executives in leading their companies towards customer centricity, customer loyalty and increased profits.
Our speaking engagements inspire people to take action. Action that creates immediate results for the business and the culture.
The power of focused, engaging stories, along with appropriate follow-up, has proven a powerful catalyst.