Blog Category

customer service

Do Unto Others . . .

By: Rudy Vidal |

Today I was brushing up on Mahatma Gandhi, his philosophy and methods. If you are not familiar with his works and philosophy beyond what media…

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Great employees are no match for bad process

By: Rudy Vidal |

  Looking through last years notes I was reminded of a meeting with a large multinational consumer services company, where management was rightly proud of…

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Dell Buys Perot Systems: The Hidden Benefits

By: Rudy Vidal |

Mr. Enderle explains very eloquently the benefits of services organizations in their ability to strengthen relationships post sale.  I could not agree more. Imagine if…

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