Blog Category

extreme customer satisfaction

Wearing Good Customer Service Like a Uniform.

By: Rudy Vidal |

Ok, I’m glad to be writing about a good experience, since sometimes I think I concentrate too much on the poor ones. And, although I…

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What Can Great Leaders Do?

By: Rudy Vidal |

We know that leadership is important, but what is the difference between good and great leadership? Great leader¬†facilitate the behaviors necessary to reach our goals….

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Solution – Improve Your Mindset!

By: Rudy Vidal |

It sounds easy, but the reality is that you can’t impose a new mindset, or a new culture. What I find works best in creating…

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